For a return request or an item concern, contact the seller through the details supplied with your order. The purchase terms provided when you ordered remain the reference for the process.
Before sending an item
Ask the seller for instructions and the correct return address before posting anything. Keep the order reference, packaging and proof of purchase available.
Explain the request
State which item is involved and why you are getting in touch. For an incorrect, damaged or faulty item, photographs may help the seller understand the concern.
Condition and next steps
Keep the item in its received condition while seeking instructions. The seller can explain the applicable procedure, any inspection and the available outcome under your purchase terms.
Your rights
This guidance does not limit rights available under applicable consumer law. Check the terms provided with your purchase for the relevant process and contact information.
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